Your Visitors Deserve
Better Than a Queue.

From airports to shopping malls to entire cities. Isabella gives every visitor instant answers on WhatsApp, in their language, around the clock.

Built for

AirportsShopping MallsTourism BoardsCity GuidesHotels
See how it works
I

Isabella

Vienna Int'l Airport

๐Ÿ‡ฌ๐Ÿ‡ง EN ยท Isabella speaks 55 languages
Message Isabella...

55

Languages Supported

< 3s

Average Response Time

24/7

Always Available

0

App Downloads Needed

WHY ISABELLA

The question isn't "Do you need this?"
It's "Can you afford not to?"

Every unanswered question is a missed experience. Every language barrier is a lost sale. Every closed info desk is a frustrated visitor.

"Why not just use ChatGPT or Claude?"

ChatGPT doesn't know your gate opened 10 minutes late. It doesn't know the restaurant near Gate F09 closes at 8pm. It can't send a boarding alert when your passenger is having coffee. Isabella knows your place. That's the difference.

๐ŸŒ

Your staff speaks 3 languages. Your visitors speak 55.

Language barriers don't just frustrate tourists โ€” they cost you revenue, reviews, and return visits.

I

Info Desk Staff

Without Isabella

้ฃ›่กŒๆฉŸใฎๆญไน—ๅฃใฏใฉใ“ใงใ™ใ‹๏ผŸ
๐Ÿ˜… "I'm sorry, I don't understand..."
I

Isabella

With Isabella

้ฃ›่กŒๆฉŸใฎๆญไน—ๅฃใฏใฉใ“ใงใ™ใ‹๏ผŸ
Gate F09 โ€” ใ‚ปใ‚ญใƒฅใƒชใƒ†ใ‚ฃใ‚’้€š้Žใ—ใฆๅทฆๆŠ˜ใ€ๅพ’ๆญฉ็ด„8ๅˆ†ใงใ™ใ€‚ๆญไน—ใฏ14:20้–‹ๅง‹ไบˆๅฎšใงใ™ โœˆ๏ธ
55languages, simultaneously
๐Ÿ•

Flights get delayed at 2am. Questions don't follow office hours.

A family misses their connection at midnight. Your info desk closes at 10pm. That review writes itself.

I

Info Desk

Without Isabella

My flight changed gates, it's 11:47pm
Info desk is closed. No one available until 6am.
I

Isabella

With Isabella

My flight changed gates, it's 11:47pm
Gate changed to D27. 12 min walk via main corridor. Head there now ๐Ÿƒ
24/7365 days, no holidays, no overtime
๐Ÿ“ฑ

Nobody downloads an app for a 3-day trip.

Your app has 200 downloads. Your airport has 30 million passengers. Something doesn't add up.

I

Our App

Without Isabella

Where can I eat near my gate?
"Download our app to explore the terminal." โ€” Nobody does.
I

Isabella

With Isabella

Where can I eat near Gate F?
Jamie's Italian โ€” 3 min away, open until 20:00. Or Henry for healthy options ๐Ÿฝ๏ธ
0app downloads needed. Just WhatsApp.
๐Ÿšจ

Medical emergencies don't wait for someone to find the right person.

One handled emergency builds more trust than a hundred perfect check-ins.

I

Bystanders

Without Isabella

Someone collapsed near me
Bystanders look around helplessly. Precious minutes lost.
I

Isabella

With Isabella

Someone collapsed near me
๐Ÿšจ Call 112 NOW. Medical centre Terminal 1, Level 1 โ€” 3 min from you. Stay with them.
<3semergency response, any language, any hour

Isabella vs everything else

Info DeskYour AppChatGPTIsabella
Available 24/7
55 languages
Live data
Knows your venue
Boarding alerts
No app download
Emergency response
Costs less than 1 employee
INDUSTRIES

One Isabella. Many destinations.

From airports to shopping malls to entire cities, Isabella gives visitors instant answers on WhatsApp.

Airports
Shopping Malls
Destinations & Cities
Airports

From gate to gate, every question answered.

Passengers ask about gates, lounges, connections, and restaurants. Isabella handles it all instantly โ€” in their language, at any hour. Your info desk focuses on what actually needs a human.

Shopping Malls

Every visitor finds what they're looking for.

Store locations, opening hours, current promotions, parking โ€” Isabella guides every visitor through your mall in their language. More time shopping, less time wandering.

Destinations & Cities

Every visitor gets a local friend.

From hidden beaches to city museums โ€” Isabella knows your destination inside out. Transport, restaurants, events, local tips. In 55 languages, around the clock.

CAPABILITIES

What Isabella Can Do

Built for real venues, real visitors, and real-time answers.

Answers instantly

No queues, no hold music, no waiting. Visitors get answers in seconds, directly on WhatsApp.

Knows your venue

Gates, stores, schedules, promotions, parking. Isabella handles the everyday questions without breaking a sweat.

Navigates and guides

Turn-by-turn directions inside your terminal, mall, or city. Isabella knows exactly where everything is.

Knows when to escalate

Complex situation or emergency? Isabella involves the right person immediately instead of guessing.

Never makes things up

If Isabella doesn't know, she says so. No hallucinations, no invented information about your venue.

Works in 55 languages

Japanese, Arabic, Slovak, Korean โ€” Isabella switches languages automatically, every time.

HOW IT WORKS

Built Around Your Venue,
Not the Other Way Around

We don't give you a generic chatbot. We build a custom Isabella trained specifically on your venue, your data, and your visitors' needs.

01

DISCOVERY

We learn your venue inside out. What visitors ask, what your team handles daily, and where information gets lost.

02

DESIGN

We map out how Isabella should respond, what she knows, and how she connects to your existing systems and data.

03

BUILD

We build your version of Isabella. Your venue, your tone, your integrations. Trained to know your place like a local.

04

TEST & REFINE

We run real visitor scenarios, catch edge cases, and fine-tune responses until everything sounds natural.

05

GO LIVE

Isabella goes live on WhatsApp. We monitor the first weeks closely and adjust anything that needs attention.

06

EVOLVE

Your venue changes, Isabella keeps up. New stores, updated schedules, seasonal events. We keep her current.

GET STARTED

See Isabella in Action

Schedule a personalized demo and discover how Isabella can transform your visitor experience.

By submitting, you agree to our Privacy Policy.

FAQ

Common Questions

No. Isabella handles the majority of routine visitor questions so your team can focus on complex, sensitive, or VIP interactions. Most venues use Isabella to reduce pressure on info desks while improving the overall visitor experience.
Yes. You define the tone, the boundaries, and what Isabella knows. She stays strictly within your venue data and never invents information that doesn't exist.
Isabella will acknowledge the limit and direct the visitor to the right person or channel. She never leaves a visitor without a next step.
Yes. Isabella supports 55 languages and switches automatically based on the visitor's message. No configuration needed โ€” she just responds in the language she receives.